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Technical Q's & A's

Need Tech Support??

 

Network Login Issues

If you are unable to login to your chromebook be sure to check the following:

  • Correct spelling of username_ & student ID#

    • username:1st six letters of your first name & last name

    • Password:student ID#(lunch#)

  • Incorrectly entering your network login information 3 times consecutively

    • Users must wait 15 minutes before attempting to re-login

  • New students must see the Media Coordinator for login information.

 

Wi-Fi  Issues

  • Check your wi-fi signal indicator in the lower right corner of the chromebook screen.

    • If there is no signal, log off the  HCPS network and try to reconnect to the network.

    • If there is no signal, click the network indicator & click the disconnect tab to disconnect from HCPS network and try to reconnect by clicking the connect tab to HCPS network.

  • Loss of wifi?

    • Try changing your location in the classroom to pick up a wi-fi signal.

  • Be sure to charge your devices at night to prevent low battery power or battery failure.

    • Low or loss of battery power causes wi-fi issues

 

Chromebook Issues

  • To prevent your device from being stuck in power mode, do not use the power button to turn your chromebook on or off. 

  • To prevent your device from freezing, do not utilize your device while charging, which may cause the device to overheat.

    • Minimize the number of apps & tabs that may be open and operating while utilizing your device. 

    • If any of these chromebook issues occur, try logging off or powering off your device.

  • Device won’t power on?

    • Try charging your device to test the battery.

 

Renaissance Issues

  • Be sure to utilize the Renaissance program under quick links from the HCPS website only @ hertford.k12.nc.us.

    • Usernames & Passwords will not be accessible if not utilized  from the hertford.k12.nc.us website.

  • Having usernames and passwords issues?

    • Check with your ELA Teacher for your login information.

    • Remember your Renaissance login may not be the same as your network login.

  • Unable to take an AR TEST?

    • Be sure to enter the AR test code located on the inside label of the book cover or search by title & arthur.

 

How to get out of NC Testing Mode

Ctrl+Alt+S

 

Lost or Stolen Devices

  • See Media Coordinator